Privacy Policy

Privacy and Refund Policy

Privacy Policy Ai-Royal Hotels & Suites is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Information Collection

1.1. We collect personal information during the booking process, such as your name, contact details, and payment information.

1.2. Additional information may be collected through optional surveys, promotions, or direct communication with the hotel.

 

2. Use of Information

2.1. The information collected is used to process reservations, enhance customer service, and provide a personalized experience.

2.2. We may send promotional offers or updates unless you opt out.

 

3. Information Sharing

3.1. Your personal information will not be shared with third parties except as necessary to process payments, comply with legal requirements, or improve services.

4. Data Security

4.1. Ai-Royal Hotels & Suites employs advanced security measures to protect your data from unauthorized access.

4.2. Despite these measures, no system can guarantee complete security. Guests provide personal information at their own risk.

 

Refund Policy 1. General Conditions

1.1. Refunds are processed based on the cancellation policy outlined in our terms and conditions.

1.2. Refund requests for eligible cancellations will be processed within 7-10 business days.

 

2. Non-Refundable Bookings

2.1. Certain promotional or discounted bookings may be non-refundable. Guests will be informed of such terms during the booking process.

3. Refund Exceptions

3.1. Refunds will not be issued for no-shows or early departures unless due to exceptional circumstances approved by hotel management.

For questions or concerns, please contact our customer service team at info@airoyalhotelcom

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